This job application is for Tutoronics. An education company based in UAE.

The coordinator is responsible for maintaining databases, tracking attendance, managing inquiries, handling financial reports, and ensuring a positive customer experience. Additionally, the role involves addressing and resolving issues related to tutors and students, coordinating with teachers, and implementing strategies for student retention and acquisition.

Key responsibilities:

Admin tasks:

• Coordinating current and previous students
• Maintaining database
• Keeping track of students and tutors attendance and ensuring the hours are completed on time.
• Keeping reports on financials

Communication:

• Handle customer inquiries and resolve issues promptly.
• Provide exceptional customer service to enhance the reputation of your business.
• Solving admin issues such as tutor not responding, tutor not responding etc.
• Act as point of contact for student inquiries and concerns
• Communicate important information to students and teachers.
• Handle any unforeseen issues during classes.
• Address and resolve conflicts among students, parents or teachers.

Student enrollment:

• Onboarding new students
• Managing inquiries and scheduling trial classes (ensure they start and end on time)
• Handle rescheduling and cancellations as needed.

Payments and billings:

• Handle invoicing and billing processes for each student monthly
• Follow up on overdue payments and resolve payment related issues.

Feedback/support:

• Collecting regular feedbacks from students and parents
• Collect feedback from tutors for parents.
• Coordinate with teachers to ensure they have necessary materials and information.
• Conduct periodic reviews of online classes. (Quality control)