Job Objective

T24 Senior System Administrator is responsible for administering T24 Application, managing business user’s requirements and providing technical support across bank.

Key Responsibilities

Operations and Support:

• Management and Administration of Temenos T24 application.
• Managing 24x7 technical support operations of T24 and related activities.
• Installation, Integration and configuration of T24 application with Web Logic (Oracle web server) and related software’s.
• User complaint resolution and incident management within the defined Service Level Agreement.
• Ensure root-cause analysis is completed for all service outages.
• Performance Tuning and optimization of T24 application.
• Patches management as per defined Standard Operating Procedure.
• Management and execution of COB processes.
• Core Banking Disaster recovery procedures and documentation.  Ensure any potential shortfalls are identified are corrected.  
• Provide high level of customer service to internal customers and helps conduct reviews of Internal SLAs.
• Coordinate and manage T24 vendor support management, review contracts give recommendations for improvement.
• Responsible for scheduled and Adhoc backups and keeping track of backups as per the retention policy.
• Responsible for T24 Test Environment Creations & Support.

Projects and Training:

• Planning and execution of future strategy of the Temenos T24 environment including preventive maintenance and projections.
• Assist line manager in creating and implementing a strategic plan to improve supportability of the infrastructure.
• Lead Core Banking (T-24) Application maintenance and administration during and after implementation of the project.
• Help impart T-24 infrastructure maintenance and administration knowledge and skills to the IT team.
• Supervise and train IT team members that are involved with T24 project implementation, in application maintenance and administration especially pertaining to core banking application.
• Facilitate meeting/workshops with Business/IT stakeholders in relation to T24
• Ensure completion of assigned projects within stipulated timelines and budget constraints.

IT Governance & Reporting:

• Develop, Implement and maintain all operational processes, procedures and policies related to T24 application.
• Develop, implement and monitor KPI’s and report to senior management.
• Develop and recommend ongoing IT internal process refinement and improvements. 
• Responsible for creating and maintaining the T24 related technical diagrams, documentation & presentations.
• Produce regular reports on service performance and achievement to the departments and to CIO.
• Manage and ensure changes are processed through Change Management Procedure.
• Address and close audit findings/observations within the give timelines.

Knowledge, Skills, Abilities & Other attributes

Education

• Minimum Bachelors and preferably Masters in Information Technology / Computer Science / Computer Engineering with emphasis on ICT related subjects from an HEC recognized / reputable foreign university.

Skills

• Excellent communication and customer service skills, with the ability to deal effectively with all levels of the organization.
• Ability to maintain confidentiality when dealing with sensitive information.
• Highly developed facilitation and business communication skills.
• Possess strong decision making skills.
• Have knowledge of project management.
• Experienced in developing, implementing and testing disaster recovery plans.
• Be current with knowledge of relevant technologies that encompass telecommunications, LAN/WAN, operating systems, servers, networks and security devices, internet/web-based systems.
• Good contract negotiation/vendor relationship management skills.
• Have the ability to exercise good judgment in analyzing, appraising, evaluating, and solving problems of difficult procedural or technical nature.
• Demonstrate aptitude for creativity, innovation, and learning new technologies.
• Be willing and able to travel across KMBL’s branch network based on business requirements.
• Be able to quickly assimilate contingency plans during crisis situations or major outages.
• Have good knowledge of Temenos T24 architecture, Shell scripting, Environment management, SAN, file system monitoring, web logic, replication software for high availability and capacity planning.
• Experience in T24 installation, configuration, upgrade, performance monitoring, build control, mutli-serve and patch releases.
• Exhibits and upholds KMBL’s values and social performance objectives.

Duration and Nature of Previous Experience

• Minimum of 8 years’ experience in positions of steadily increasing responsibility, including 5 years of supervisory experience in managing T24 application.
• Prior work experience in implementing and managing core IT infrastructure in a banking environment is required. Candidates with experience in managing environments running Oracle Engineered Systems (Exlogic and/or Exadata) will be given preference.