Job Title: |
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Customer Support Representative |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Faisalabad |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Fresh |
Salary Range: |
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PKR 15,000 to 18,000 per Month |
Apply By: |
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Nov 27, 2021 |
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Job Description: |
We are looking for a customer-oriented service representative.
- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers.
- They’re patient, empathetic, and passionately communicative.
- They love to talk and understand the value of good communication skills.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving also comes naturally to customer care specialists.
- They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Minimum Education: Graduation
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Company Information |
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Company Name: Haseeb Sarwar Clothing Company Description: Haseeb Sarwar Clothing is Growing Clothing Brand for Men in Pakistan. Our Organization Prefer Energetic, Active and Responsible Employees. Which can Lead Our Company to PAR Excellence
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