| Job Title: |
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Call Center Quality Assurance Analyst |
| Category: |
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Client Services |
| Total Positions: |
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5 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 28, 2021 |
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| Job Description: |
- Maintain and develop internal support and call center quality standards;
- Assess support interactions based on internal standards;
- Accompany evaluations with meaningful and constructive feedback;
- Discuss and explain feedback with agents in regular meetings;
- Analyze all customer service metrics and how the support team’s performance affects those KPIs.
- Create strategies to improve support KPIs.
- Help agents improve their performance with specific instructions and constant support;
- Create reports that reflect support performance.
- Participate in calibration sessions to maintain consistency in internal evaluations.
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| Company Information |
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Company Name: A Public Sector Organization
Company Description:
A public sector organization requires the services of Qualified, Energetic, Medically Fit and Self Motivated IT Experts, Project Managers/Leaders and Support Staff on contract basis for the following positions.
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