Manager Customer Services Center - Smartphones  
Vivo Electric Private Limited   More jobs from this company

  Email this job
Job Details Back to Job Listing
Job Title:   Manager Customer Services Center - Smartphones
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Age:   30 to 35 years
Minimum Education:   Bachelors
Degree Title:   Telecommunications/ Electroniccs Specialization Preferrred
Career Level:   Experienced Professional
Minimum Experience:   4 Years
Apply By:   Oct 3, 2021
Job Description:

  • Responsible for technical training, support and assessment of customer service department personnel;

  • Make training plans and organize training regularly;

  • Guide and assist the customer service centers to deal with technical complaints, and track the results;

  • Manage the guidance documents issued by BBS of the factory and urge service personnel to learn;

  • Responsible for collecting quality problems and timely feedback to the factory;

  • Timely feedback of abnormal quality problems;

  • Professional answers to online service channels (official website, Facebook, email, etc.);

  • Supervise the use of mobile phone SDA detection and software upgrade tools;

  • Check the data of customer service management system every day, find mistakes in time and report to the director;

  • Monthly on-site inspection and assessment of maintenance personnel’s professional skills, and report the results;

  • Check the spare parts inventory of customer service centers on site every month, and report the results;

  • Complete the tasks assigned by relevant departments of the factory, and maintain good communication;

  •  Complete other tasks assigned by department director.

Company Information
Company Name:  Vivo Electric Private Limited
Company Description:
pVivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World. Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future./p

Copyright 2021, Logix College. All Rights Reserved