RESPONSIBILITIES:

• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools like Email and Live chat.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.

REQUIREMENTS:

• Qualification: Intermediate or Graduation.


• Total Experience: Fresh also can apply for the job.


• Able to work in shift rotation.


• Proven customer support experience or experience as a Client Service Representative.


• Track record of over-achieving quota.


• Familiarity with CRM systems and practices.


• Strong English communication skills for writing email, live chat and phone calls.


• Customer orientation and ability to adapt/respond to different types of characters.


• Ability to multi-task, prioritize, and manage time effectively.

Job Type: Full-time

Salary: Rs15,000.00 - Rs75,000.00 per month

Experience:

• call center: 1 year (Preferred)


• Customer Service: 1 year (Preferred)

Contract length: 03 months

Part-time hours: 40 per week

Job Types: Full-time, Part-time, Contract, Commission

Salary: Rs15,000.00 - Rs75,000.00 per month

Experience:

• sales: 1 year (Preferred)


• Customer Service: 1 year (Preferred)

Work Remotely:

• No

COVID-19 Precautions:

• Personal protective equipment provided or required


• Social distancing guidelines in place


• Sanitizing, disinfecting, or cleaning procedures in place