IT Verticals Inc. is hiring Customer Service Representative. Provides customer service support to the organization.

Initiates and implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Job Responsibilities:

•  Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various IT Verticals products/services.
•   Contributes to the development and maintenance of standards, policies and procedures regarding customer service
•  Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
•  Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas.
•   Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
•  Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment
•  Finding ways to measure customer satisfaction, improve, ensure and provide quality service to both existing and prospect customers.
•  Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
•  Handle returns , complaints and record details of customer contacts and actions taken

  Skill Set:

• 1+ years of experience in customer service required
• Previous call center experience is strongly preferred (US Based CSR is a Plus)
• Must possess strong MS office Suite proficiency
• Must have strong keyboarding skills with greater than 30 wpm
• Strong verbal and written communication skills
• Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication
• Have highly adaptive communication and language skills to meet customer on their level
• Demonstrate confidence and manage control of interaction as needed
• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
• Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies
• Demonstrate solid technical skills and quickly learn IT Verticals Legacy systems
• Deliver exceptional customer service skills
• Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy