Customer Experience Head  
The Bank of Punjab (BOP)   More jobs from this company

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Job Title:   Customer Experience Head
Category:   Accounts
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Masters
Degree Title:   Post Graduate Preferably MBA from a HEC recognized University / Foreign University.
Career Level:   Department Head
Minimum Experience:   15 Years
Apply By:   Nov 2, 2020
Job Description:

Division/Department: Consumer & Digital Banking Group

 Grade Range: EVP1/EVP

 Major Responsibilities:

The Bank of Punjab is one of the leading banks of Pakistan with a large network of 624 online branches including Islamic Banking branches across Pakistan. BOP invites applications from high-caliber, seasoned professionals for the following positions in its Consumer & Digital Banking Group Head Office, Lahore:

  • Responsible for developing market-leading Customer Value Proposition and superior Customer Experience for all Business Segments.
  • Responsible for Segment Level P&L for all Personal / Retail and Digital Banking Customers. Work closely with Customer Data, Product and Channel teams to ensure Data Led Customer Lifecycle Management to optimize Lifetime Customer Profitability.
  • Well versed with End to End Customer Journey Mapping, Customer Experience Design, Service Delivery Planning, Customer Promise Formulation and Customer Experience Measurement.
  • Responsible for all Customer Communication and Engagement throughout the customer lifecycle with the Bank.


Post Graduate Preferably MBA from a HEC recognized University / Foreign University.


Minimum 15 years of Customer Management Experience in service industry with at least 10 years’ experience in Financial Products, Services and Segments.

Age: Not more than 55 Years as of 02.11.2020

The positions demand highly motivated, result-oriented individuals with a proven track record and leadership skills, well-versed with applicable banking laws & practices. The positions carry attractive market-based remuneration.

The individuals who fulfill the above-mentioned eligibility criteria may apply in confidence. Interested candidates are encouraged to apply online at by November 02, 2020.

 Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible.

We are an equal opportunity employer. Females and persons from underrepresented groups are strongly encouraged to apply.


Company Information
Company Name:  The Bank of Punjab (BOP)
Company Description:
pThe Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services./p

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