Division/Department: Consumer & Digital Banking Group
Grade Range: EVP1/EVP
Major Responsibilities:
The Bank of Punjab is one of the leading banks of Pakistan with a large network of 624 online branches including Islamic Banking branches across Pakistan. BOP invites applications from high-caliber, seasoned professionals for the following positions in its Consumer & Digital Banking Group Head Office, Lahore:
- Responsible for developing market-leading Customer Value Proposition and superior Customer Experience for all Business Segments.
- Responsible for Segment Level P&L for all Personal / Retail and Digital Banking Customers. Work closely with Customer Data, Product and Channel teams to ensure Data Led Customer Lifecycle Management to optimize Lifetime Customer Profitability.
- Well versed with End to End Customer Journey Mapping, Customer Experience Design, Service Delivery Planning, Customer Promise Formulation and Customer Experience Measurement.
- Responsible for all Customer Communication and Engagement throughout the customer lifecycle with the Bank.
Education:
Post Graduate Preferably MBA from a HEC recognized University / Foreign University.
Experience:
Minimum 15 years of Customer Management Experience in service industry with at least 10 years’ experience in Financial Products, Services and Segments.
Age: Not more than 55 Years as of 02.11.2020
The positions demand highly motivated, result-oriented individuals with a proven track record and leadership skills, well-versed with applicable banking laws & practices. The positions carry attractive market-based remuneration.
The individuals who fulfill the above-mentioned eligibility criteria may apply in confidence. Interested candidates are encouraged to apply online at bop.rozee.pk by November 02, 2020.
Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible.
We are an equal opportunity employer. Females and persons from underrepresented groups are strongly encouraged to apply.