Zeta Technologies is looking for Management Trainee Officer in its customer support department, individual who demonstrates a high competency in communicating complex technical issues to both technical and non-technical audiences via live chat, email and phone.
Requirement/Eligibility Criteria
· You must have completed your BS (16 Years) program in BSCS & BSIT
· You are a fresh graduate
· You are a quick learner
· You have functional knowledge of networks.
· You have can do attitude
· You have a huge desire to help others succeed.
· Ability to de-escalate tense/tough customer situations in a live environment.
· Excellent reading comprehension, listening, and writing skills.
· Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
· Advanced time management skills, ability to work well under pressure
· Can work in rotating shifts
Duties and Responsibilities:
You are responsibilities include
Customer Support, Fault Reporting, Fault Management, Fault Escalation, Fault Resolution, OAMP via e-mail/support desk/phone/skype/ WhatsApp. System maintenance and Management, Interconnection, Provisioning, Routing, CDR reconciliation, CDR downloading, Edge network Configuration, ASA Configuration and Linux Command Line.
Key Performance Indicators:
· Trouble shooting
· Provisioning
· Familiar with System
· Analytical Skills
· Monitoring
· Multitasking
· Testing
· Daily Traffic Reports